Cloud video provider Zoom is celebrating the second anniversary of Zoom Phone with news that it has sold one million seats of the calling service. When Zoom released its calling service, then named Zoom Voice, in January 2019, some industry watchers questioned why it would get into the PBX space, Graeme Geddes, head of Zoom Phone, told No Jitter in a briefing.

When you start exploring, you may find some unpleasant surprises — but with the right approach, you may wind up with better services at a lower cost.